Customers
Please choose from one of the following options. If you have any questions, please see our Insurance FAQs section, where many of the most common questions are answered. Since our phone lines are particularly busy in the spring and summer, due to the high volume of calls we receive at this time of year, we recommend that you check whether your question is answered in our Insurance FAQs section before calling us. If you need to talk to someone, you can find your department's number in the contact information section.
Replacement CertificateRequest a replacement certificate if yours is lost or damaged.
PaperworkA comprehensive guide of how to fill in your paperwork or provide photographs, and what you need to return.
ClaimsWhat to do if you need to claim, including insurer contact details.
Make a ChangeUpdate your details, add drivers or change your vehicle.
FormsIf we have asked for more details from you, download the forms here.
Agreed ValueHere you can apply for an agreed valuation to protect the true value of your pride and joy.
Useful Telephone NumbersA list of the telephone numbers you may need throughout the duration of your policy.
Breakdown InformationFlux Rescue information and telephone numbers, in case you need to call.
Policy Booklet DownloadsHere you can download your insurers policy booklet.
Cancel your PolicyRequest the cancellation of your policy.
What to do if you are unhappy with any part of our service
Useful Customer Information